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How maxwin288 Handles Your Personal Data

Your privacy is something we take seriously at maxwin288 — every piece of information you share when opening an account, making a deposit via DANA or GoPay, or…

Account Data ProtectedDANA, OVO, GoPay & QRIS Transactions SecuredData Retention Policy DisclosedYour Rights, Clearly Stated

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What Information We Gather and Why

maxwin288 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number, and the payment method you use — whether that is DANA, OVO, GoPay, or QRIS. Transaction records are stored to process withdrawals accurately and to resolve any payment disputes you raise

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with our team. We also log device information and session data to keep your account secure against unauthorised access. How this data is used and retained depends on local law, and we review our practices regularly to stay aligned with applicable Indonesian data-protection requirements. We do
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not sell your personal data to third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your personal data is stored or you want to request a correction, our support team is available around the clock — 24 hours a day, seven days a week — through the channels below. Whether you are in Yogyakarta or anywhere across Indonesia, you can expect a first response within two hours during peak hours and within four hours overnight.

Team online

Live Chat

Open the live-chat window from your account dashboard at any time. Our team handles data-access requests, correction requests, and deletion inquiries directly through this channel without you needing to send an email.

Email Support

Send your privacy request to our dedicated support address. Include your registered account email and the specific data concern so our team can locate your records and respond with a clear action plan within 24 hours.

Reach the privacy support line via WhatsApp for faster back-and-forth communication. This channel is staffed daily and is useful when you need to share screenshots or account-verification details to resolve a data query.

HOW WE PROTECT YOU

Our Data Handling and Security Practices

We use a combination of encryption, access controls, and regular internal audits to keep your account data safe.

Encryption at Rest and in Transit

All personal data — including your account credentials and payment references from DANA, OVO, GoPay and QRIS — is encrypted both when stored on our servers and when transmitted between your device and our platform.

Cookie Usage Disclosed

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time without affecting your account access.

Account Access Controls

Your account is protected by password authentication, and we encourage you to enable two-step verification from the security settings page. Any new device login triggers an email notification sent to your registered address.

Data Retention Schedule

We hold active account records for the duration your account remains open. Once an account is closed, we retain minimal records for the period required by applicable Indonesian regulation, after which data is securely deleted.

Third-Party Data Sharing

We share data only with payment processors — including DANA and GoPay gateways — and identity-verification partners required to process your transactions. We do not share your information with advertisers or unrelated third parties.

Your Right to Request Changes

You may request a copy of the data we hold on you, ask us to correct inaccurate details, or request deletion of non-essential records. Submit your request via live chat or email and we will confirm receipt within one business day.

Frequently Asked Questions About Our Privacy Policy

Below you will find answers to the questions we receive most often about how maxwin288 manages your personal data, how to access or update your information, and what happens to your records if you close your account. If your question is not covered here, our support team is available 24/7 via live chat.

We collect your name, email address, phone number, date of birth, and the payment method you choose — DANA, OVO, GoPay, or QRIS. We also record device and session data to protect your account from unauthorised access.

Payment references from DANA, OVO, GoPay and QRIS are stored in encrypted form on our servers. We retain these records to resolve payment disputes and comply with applicable financial-record requirements where local law permits.

Yes. Submit a data-access request via live chat or email, including your registered account email. We will compile and send you a summary of the personal data we hold within five business days of confirming your identity.

Contact us through live chat or email with your specific request. We can update inaccurate details immediately and schedule deletion of non-essential records. Deletion of records required by law depends on local law and applicable retention rules.

We share data only with payment processors — such as DANA and GoPay gateways — and identity-verification partners needed to process your account. We do not sell or share your data with advertisers or unrelated organisations.

We use session cookies to maintain your login and analytics cookies to improve page performance. You can manage or disable these through your browser settings at any time; adjusting cookies does not lock you out of your account.

When you close your account, we retain only the minimal records required by Indonesian regulation for the applicable period. After that retention window, all remaining personal data is securely and permanently deleted from our systems.

How maxwin288 Handles Your Personal Data

Reach Us About Your Data

Live Chat

Email Support

WhatsApp

Our Data Handling and Security Practices

Encryption at Rest and in Transit

Cookie Usage Disclosed

Account Access Controls

Data Retention Schedule

Third-Party Data Sharing

Your Right to Request Changes

Frequently Asked Questions About Our Privacy Policy

01 What personal data does maxwin288 collect when I open an account?

02 How is my DANA or OVO transaction data stored?

03 Can I request a copy of all the data you hold about me?

04 How do I ask maxwin288 to correct or delete my data?

05 Does maxwin288 share my data with third parties?

06 What cookies does maxwin288 use and how do I control them?

07 What happens to my data if I close my account?

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