Frequently Asked Questions About Legal and Your Rights
You can close your account in Settings anytime. We delete your profile, game history, and chat records immediately. Payment transaction records stay archived for the period required by Indonesian financial law, typically 3-5 years, but your personal identity is removed from active systems.
We retain deposit and withdrawal records for the duration your account is active plus the retention period set by DANA, OVO, GoPay, QRIS and local banking regulations. Closed accounts are purged after the legal hold period ends, usually within 90 days.
Yes. Contact our support team and request a data export. We compile your account details, game logs, chat history, and payment records into a readable file and send it within 14 days. This is your right under data protection principles.
We do not sell your personal data. We share payment details only with DANA, OVO, GoPay and QRIS to process your deposits and withdrawals. We never share your email or identity with marketing firms, advertisers, or other operators.
Your data is stored on secure servers in compliance with local regulations. All passwords, payment methods, and login sessions are encrypted. Only authorised maxwin288 staff with a specific business need can access your account information.
We use cookies to remember your login, track which games you explore, and personalise your lobby view. You can disable cookies in your browser settings, but some features like staying logged in may not work as smoothly.
Change your password immediately and contact our support team via live chat or email. Provide details of the suspicious activity and we'll review your account logs, verify your identity, and help secure your account within the hour.
